We (“Enoctus Web Services Limited”) reserve the right to update this document at any time. You will be notified of any changes. By purchasing any of our products and services or by registering as a client, you agree to the following terms and conditions. All services provided by Enoctus may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Enoctus from any claims resulting from the use of service which damages the subscriber or any other party.
We prohibit any sites which promote any illegal activity or content. Content which may be harmful to the Enoctus servers, our clients, and other servers on the internet is also prohibited.
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, ENOCTUS WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
Account Information We will always keep customer information encrypted and private. Providing inaccurate information on your client account breaches this document and we reserve the right to terminate any products and services based upon this.
Traffic Usage All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $0.05 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb – 1 gig will be treated and billed as the same.
Server Abuse Any attempt to undermine or cause harm to a server or customer of Enoctus is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. For more information on refunds see our refund policy.
Refusal of Service We reserve the right to refuse, cancel or suspend service, at our sole discretion. Any individual who is seen as a high risk to the company, or who is filtered by our fraud detection system will be refused services. All sub-networks, distributive hosting sites and dedicated servers of Enoctus must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, Enoctus shall either: (1) debit the client’s credit card (when such information has been provided by the client); or (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Enoctus by no later than the specified payment due date. Enoctus shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 72 hours. If we do not receive a response within 72 hours, the account, and all accounts under that account plan, will be suspended.
Service Fees Certain services carry a setup fee charged by Enoctus to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Enoctus and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & Refund Policy For information on refunds and our money back guarantee, please see our Refund Policy.
Limitation of Liability Enoctus shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Enoctus's servers going off-line or being unavailable for any reason whatsoever. Furthermore, Enoctus shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of Enoctus's servers. All damages shall be limited to the immediate termination of service.
Violations Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
By activating your account with Enoctus, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
Enoctus guarantees 100% service uptime on all cloud hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime. Enoctus reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification.
Due to the nature of our service, a domain that comes for free with a website hosting package cannot be transferred until 3 monthly renewals of the website hosting service have been completed.
Enoctus is a registered company in the United Kingdom trading as Enoctus Web Services LTD. Registered company no: 10478363.